Using GTM Work
These Terms govern your use of GTM Work, provided by gtmwork labs, Inc. By creating an account or purchasing a plan, you agree to these Terms. If you act for a business, you confirm that you can bind it. A separate signed agreement takes priority where its terms conflict with these Terms.
Keep your account secure and give workspace access only to authorized people. You are responsible for activity you authorize, the accounts you connect, and the instructions and approvals you give agents.
Your free trial
New workspaces start with a free trial lasting up to 14 days. It ends sooner if the included usage reaches 100%. No payment card is required, and the trial does not automatically become a paid subscription. New AI work waits after the trial ends until a workspace admin upgrades.
The usage percentage and end date appear in Settings, Usage and billing. The trial does not renew. Existing workspaces on Unlimited are not charged unless an admin chooses a paid plan.
Subscription and cancellation
Enterprise costs $1,200 per workspace per month unless you have agreed to a different price. Applicable taxes are shown at checkout. The subscription is charged in advance and automatically renews each month until canceled. By confirming your purchase on Stripe, you authorize these recurring charges to your selected payment method.
An admin can cancel through Settings, Usage and billing, Cancel plan. Cancellation takes effect at the end of the current paid period, with no further subscription renewal. If you cannot access the cancellation control, contact us at the address below. Canceling or deleting a workspace does not erase charges already incurred.
If a renewal payment fails, Stripe may retry it. New AI work may pause if payment remains overdue for 14 days. The billing page shows payment problems and how an admin can resolve them.
Additional usage and auto top-up
Your plan includes an allowance shown as a percentage. Usage draws from that allowance first. Additional usage is prepaid: an admin must add funds before work can continue beyond the included allowance. Unused plan allowance does not roll over. Purchased funds are separate from the subscription and expire 365 days after purchase, except where applicable law requires otherwise.
Auto top-up is off by default. When an admin enables it, you authorize Stripe to charge the saved payment method for the amount selected each time the balance falls below the selected threshold. An admin can turn it off or change its settings in Usage and billing. Turning it off prevents future automatic top-ups; a payment already submitted may still complete.
The monthly limit controls how much prepaid balance work can consume during the plan period. New AI work pauses at that limit even if funds remain. It is not a cap on deposits: adding funds and automatic top-ups can purchase a balance larger than the amount you can consume that month. Taxes, when applicable, are added to purchases and do not become usage funds.
Prepaid funds can be used only for GTM Work services and cannot be transferred between workspaces or redeemed for cash, except as required by law. Contact us about billing errors, refund requests or remaining funds after cancellation. These Terms do not limit any refund rights provided by applicable law.
Connected accounts and responsible use
Connect accounts and provide data only when you have permission. Your use must comply with applicable law and the rules of connected services, including requirements for outreach, consent and opt-outs. Do not use GTM Work for unlawful messages, harassment, deceptive activity, unauthorized access or attempts to evade service limits.
AI results can be inaccurate or incomplete. Review research, contact details, generated content and actions before relying on them. You remain responsible for the messages and actions you approve. We do not promise a particular sales result, response rate or uninterrupted access to a third-party service.
We may pause work or restrict access when needed to address abuse, security risks, legal requirements or unpaid charges. Service and provider limits can also delay or stop work.
Your content and data
You retain your rights in content you provide. You give us permission to store, process and transmit it as needed to operate GTM Work and carry out your instructions, including through connected providers. We retain our rights in the service and its software. AI output may not be unique, and you are responsible for having the rights needed to use it.
Our Privacy page explains how we handle connected data and deletion controls. Disconnecting an account stops future access but does not itself delete saved content. Export anything you need before deleting a workspace. Billing records may be retained for accounting, security and legal obligations.
Changes, governing law and contact
We may update these Terms as the service changes. We will give notice of material changes before they apply, including changes to subscription prices. Updated Terms identify their effective date. Nothing in these Terms excludes rights or remedies that cannot be excluded under applicable law.
These Terms are governed by the laws of New York, United States, without regard to its conflict-of-laws rules, except where mandatory law requires otherwise. Contact gtmwork labs, Inc. with questions, cancellation requests or billing concerns using the email below.